Read through our most frequently asked questions

If your question is not here, please feel free to contact us and one of our friendly team members will get back to you as soon as possible.

Are you absolute beachfront?

Yes, any closer and you will be building sandcastles in your lounge. >

Are you close to Theme Parks

Due to our proximity to the M1 all theme parks are within a 30-35 minute drive away.  An express bus leaves from outside our gate twice every morning.


Do you have a minimum stay over Christmas?

Yes. We have a minimum of 7 nights over the Christmas period. Please Note: This is only for the dates 23th Dec 2011 till 21st Jan 2012. >

Is it safe to swim in front of San Simeon?

Most guests swim between the flag’s at Tugun SLSC, a 2 minute walk up the beach. Please always ensure you swim between the flags. >

Is linen & amenities provided?

Sheets, pillow cases, bath mats, bath towels, hand towels and kitchen tea towel are provided in the tariff. Complimentary tea, coffee, sugar, dishwashing liquid, dishwasher powder, dish cloth, scourer, soap, shampoo, toilet paper, laundry detergent, are provided on initial check in. When these run out is the guest’s responsibility to provide. >

Is San Simeon close to shops?


A 30 second drive along Golden Four Drive is Tugun shopping Village which consists of a mini market (IGA), Red Rooster, Domino's Pizza, Marie's Pizza, Newsagents, three bottle shops, Indian, Thai, Vietnamese, Italian, Mexican Restaurants’, numerous cafe's, takeaway Fish & Chips, Tugun fruit market, Local fruit market, Post office, Hungry Jacks, Laundromat, Tugun Medical Centre,Tugun Dentist, numerous hairdressers and  beauty salon. Within a 5 minute drive is Palm Beach & The Pine’s Shopping Centre which consists of the main supermarkets being Coles & Woolworths.


What are the check-in and check-out times?

Check in is after 1.30pm.
Check out is 9.30am.

A late check-out fee of $30 is available to 12pm or $50 to 5pm. Please note this service is to be requested and is subject to incoming availability. Please contact reception 2 days before arrival to discuss a late check-out.


What car parking facilities does San Simeon have?

We have free underground security parking. 1 car space allowed per apartment. Entry height is 1.95 metres on a sloping driveway. Extra street parking is available.


What deposits and when does the balance need to be paid?

An initial holding deposit of $200 is required when booking. Final balance payable on arrival. For bookings during peak season an initial deposit of $400 is required with the final balance payable 28 days prior to arrival.



What happens if we arrive outside office hours?

Please contact reception 2 days before arrival to be given key collection instructions and check-in procedure.


What is the best form of transport from Coolangatta Airport?

Due to our close proximity to the airport, the quickest and best transport is a local taxi $13/15. It takes no more than 5 minutes. >

Location is everything...